What providers usually ask, before and after the demo.

You pick monthly or yearly. Monthly cancels at the end of the month, yearly at the end of the term. No two-year minimum, no automatic one-year renewal, no hidden clauses.

You get a complete export of all data as CSV plus a PDF archive of signed documents. We delete your data 30 days after contract end, unless you say otherwise. You can return without data loss until then.

All prices on the website are net, plus 19 % statutory VAT. Billing is based on active clients, not on the number of helpers. Example — Standard with 80 active clients (yearly) = €65 net / month = €77.35 gross / month.

No — a clear no. There's no setup fee, no implementation charge, no hidden onboarding cost — unlike many other vendors. Guided setup (master data, first helper invitation, first tour) is included in every tier; Pro adds an on-site session. You pay only the monthly plan price.

Yes. 30 days with full functionality. You set Aldor up with your real clients and tours and decide afterwards. Billing only starts after the trial ends, and you can cancel any time — including during the trial.

No. Aldor bills by active clients, not by headcount — helpers, dispatchers, and office staff carry no per-user surcharge (Klein up to 5 helpers, Standard and Pro unlimited). You pay only for the clients you actually serve.

Any time. Clients, helpers, tours, visit records, invoices — as CSV, as PDF, as JSON via the API. Your data is yours, not ours.

Hetzner Online GmbH, data centres in Nuremberg and Falkenstein. Both ISO-27001 certified. Data-processing agreement ready to sign, EU sub-processors named. Backups never leave Germany.

Client names, addresses, phone numbers, Pflegegrade, notes, signatures. Before they hit disk, with AES-256, per column. Even someone with a database backup would only see ciphertext.

Yes. Aldor works with roles: a helper sees only the clients and tours assigned to them, a dispatcher sees the schedule, the owner sees everything including billing and reports. Each role gets exactly the view it needs for the job — no more. Shared logins aren't needed and aren't allowed.

Aldor runs in any modern browser — Safari, Chrome, Firefox, Edge. We test against the last two major versions. Internet Explorer is not supported.

No. Aldor runs in the phone browser, full functionality including offline storage. You can pin the icon to the home screen — looks like an app, is a website, no app-store approval required.

Yes. Aldor exports payroll and bookkeeping in the DATEV format your tax advisor already uses. A Lexware export is available too. If your tax advisor wants their own connection, Aldor has a documented interface they can plug into.

Yes, on the helper side. Tours, client data, services, and notes are loaded onto the device when the helper opens the app in the morning — after that everything keeps working without a network. Whatever gets entered on the road syncs automatically once coverage is back. In the office you need a connection; billing, Pflegekassen lists, and payroll export run server-side.

Yes. Klein and Standard get 99.5 % uptime (about 3.5 hours of unplanned downtime per month max), Pro gets 99.9 % (~45 min). If we miss it, we credit the pro-rated monthly fee automatically — you don't have to claim it. Maintenance windows are Sundays 03:00–05:00 and don't count as downtime. Status page at status.aldor.ai.

Lotte is the assistant inside Aldor. It suggests — a reassignment when someone's sick, a message to relatives, an anomaly on a tour — but it never decides on its own. Every suggestion shows what it's based on and can be dismissed with one click. Nothing changes automatically; you always keep your hand on the wheel.

Yes, on the Pro plan. You run multiple sites with separate bookkeeping under one roof. On Klein and Standard you work with a single location; you can move up to a larger plan at any time.