How to reach us.

With the email address and password your organisation created for you — the same credentials you use in the browser at aldor.ai. There's no separate sign-up in the app. If you don't have credentials yet, ask the scheduling team at your organisation.

Tap “Forgot password” on the sign-in screen. You'll get an email with a reset link. If nothing arrives, check your spam folder or write to us at info@aldor.ai.

The Helfer-App uses your location only to show visits near you and to calculate routes. Location is captured only while you're actively using the app — never in the background. You can revoke the permission anytime in your device settings; the rest of the app keeps working.

Yes. You can view visits and record services with a signature even without signal. As soon as your device is back online, the data syncs automatically.

Your Aldor account belongs to your organisation. Write to us at info@aldor.ai or contact your organisation — we'll delete your personal account and the data linked to it within 30 days, unless statutory retention periods apply.

Owners and organisations can export their data as CSV or JSON anytime. For individual access or deletion requests under the GDPR, write to info@aldor.ai — we reply within 14 days.