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The customer portal

Your brand. On your customers' phones.

A portal in your brand — customers see when the Helfer arrives, how much of the Entlastungsbudget is left, and can request reschedules themselves. Every request lands with you; nothing goes out before you approve.

17 Jun 11:00

Familie Müller

Sonnenschein Alltagshilfe

Live · arriving

Karin is 12 min away

Sonnenschein Alltagshilfe · accompaniment

Relief budget · April

43 € / 125 €

€82 remaining

Recent and upcoming visits

  • Mo · 14:00 · 1,5 Std

    Hauswirtschaft

  • Fr · 10:00 · 2 Std

    Begleitung · Einkauf

  • Mi · 14:00 · 1 Std

    Spaziergang

What families see on their phones

This is how your customers benefit from you using Aldor.

Six functions that replace a call to you on a normal day — from the arrival time to the signed Leistungsnachweis.

01 · Live arrival

Karin is almost there.

© OpenStreetMap
12 min away · live

If you choose to use this feature, clients can see when their team member is arriving.

02 · § 45b in real time

€184 left in April.

€184 available

Remaining relief budget in real time.

03 · Message, not phone

A question? Just write.

Can we do Thursday an hour later?
Sure, I'll tell Karin.

No more phone tag — families write from the portal, you reply when it suits.

04 · Self-reschedule

Reschedule and cancel.

Wed 15
Thu 16
Request sent · waiting for your approval

Families file requests instead of calling. You approve with a click — a request becomes a visit only when you say yes.

05 · Signed visits

What happened — on the record.

  • 17 April · 14:00 Karin · accompaniment walk signed
  • 15 April · 09:30 Anna · household signed
  • 12 April · 14:00 Karin · accompaniment doctor signed

Every visit in the history, with date and helper. Families see what happened — and can look it up later.

06 · Multiple logins per client

The whole family has access.

  • Daughter Sabine — full access
  • Son Markus — visits and budget
  • Mother Müller — own calendar

Daughter in Hamburg, son in Munich, mother at home — same view, same data.

How it works

From client to login in 30 seconds.

As soon as you create the customer with their contact details in Aldor, they receive an email inviting them to the customer portal.

  1. 01

    You add the client.

    Name, email or mobile number — same as today. Aldor sends the invitation automatically.

    ~20 seconds
  2. 02

    Your customer receives an invitation.

    From your domain (kunden.your-brand.de), in your brand. Email or SMS.

    SMS on request
  3. 03

    One click — the portal opens.

    Works smoothly in the browser, no app.

    Device-bound
  4. 04

    Family invites others themselves.

    Daughter, son, designated caregiver — each with their own login, no callback to you.

    no license fees

What families ask

Common questions.

Do family members have to install an app?
No. The portal runs in the phone browser — a link by SMS or email, a magic-link login, done. Anyone who wants an app icon adds it to their home screen from the browser menu.
How many family members can get access?
As many as needed, tiered. The primary contact sees everything; additional relatives get read or write rights as the family chooses. You grant access from the client profile — no new accounts to provision.
Do families see the Helfer's location in real time?
No — only the expected arrival time. The Helfer is not tracked; what's shared is a status ("almost there", "delayed"), not a position on a map.

Get started

Let's talk briefly.

A demo takes at most thirty minutes. We'll show you the most important features and how you can integrate it quickly.

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